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SHIPPING & REFUNDS
We, Mediterranean Basil Salt, are NOT responsible for shipping delays out of our control. Although we ship expeditiously after an order is placed, sometime the shipping carrier may delay the package for any number of reasons. We can only guarantee your package until it is dropped off and scanned by the Shipping Carrier; after that, any issues regarding delays, lost, misplaced, or stolen packages MUST be taken up with the Shipping Carrier by you. We do not issue refunds or replace products unless they arrive damaged.
Orders in the United States are shipped either USPS/UPS/Fedex within 3-5 business days of when the order was placed (Does not include bulk, gifts, or orders placed during the Holidays). Currently, Mediterranean Basil Salt is shipping to all 50 states including Puerto Rico and US Territories. The 48 states are all shipped USPS/UPS Ground. Items shipped to Alaska and Hawaii will have a longer time in transit. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. Overnight and two-day shipping is not currently available. Mediterranean Basil Salt charges a flat rate of $10.00 for shipping and handling.
INTERNATIONAL SHIPPING: Due to such varying rates we do not offer International shipping on our website. For international orders, please contact email@example.com with your address and what you would like to order so we can get a quote for the most up-to-date shipping rates. While there are rarely issues, we cannot guarantee delivery to International addresses once it leaves the United States. Any claims of missing packages or damaged goods will have to be resolved via the destination country postal service and we, Mediterranean Basil Salt, are not responsible for missing or damaged items, fees, duties, or taxes imposed by Customs Enforcement. We do not offer Free or Discounted shipping on any orders going outside of the US. All rates we charge for International Shipping will vary depending on size, locations, weight, etc.
Any concerns about products should be written immediately to firstname.lastname@example.org. If your order hasn’t been shipped out yet, we can cancel the order and issue you a refund. We take great pride in our reputation for quality and excellence. If you are not completely satisfied with your purchase and wish to return it for exchange, refund or credit, the defective product must be received within 14 days of the original purchase and must be in its original packaging. Mediterranean Basil Salt may require the item to be returned to receive a refund, replacement or credit. You may request a refund, credit or replacement, under the following conditions:
The item being returned must be in its original packaging, if any.
The item must be received by Mediterranean Basil Salt within 14 days of original purchase with proof of purchase (receipt, invoice#).
Mediterranean Basil Salt does not cover the cost of your shipping to Mediterranean Basil Salt. If a defective product is involved, the shipping of a replacement product from Mediterranean Basil Salt is covered by Mediterranean Basil Salt. International Orders may NOT be returned or refunded.
Mediterranean Basil Salt reserves the right to change its payment procedures at any time without prior notice.
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